Last updated: 12th September 2026
This Vendor Agreement ("Agreement") governs the relationship between Wireyo Mall ("Platform", "we", "us", or "our") and any individual or entity ("Vendor", "you", or "your") who registers to sell products on our e-commerce platform. By submitting a vendor application and accepting these terms, you agree to be bound by this Agreement.
1. Vendor Eligibility & Account
- You must be at least 18 years old and have legal capacity to enter into contracts under the laws of Ghana.
- You must provide accurate, complete, and current information during registration, including a valid business email, phone number, and business address.
- All vendor applications are subject to review and approval by our admin team, typically within 24 hours of submission.
- You are responsible for maintaining the confidentiality of your vendor account credentials and for all activities under your account.
- You may operate only one vendor account per individual or registered business unless otherwise agreed in writing. Creating additional accounts to evade suspension or enforcement is prohibited.
2. Product Listings & Approval
- All products submitted for listing must be accurately described with clear images, correct pricing, and truthful specifications.
- Vendors must not list prohibited, counterfeit, stolen, or illegal products. Prohibited items include but are not limited to weapons, drugs, hazardous materials, and infringing goods.
- All products are subject to approval by our admin team before they are published on the storefront. The Platform reserves the right to reject or remove any listing at its sole discretion.
- Vendors are responsible for keeping product inventory levels, pricing, and availability information up to date.
- Products must be listed with accurate stock quantities. The Platform may delist products that are consistently out of stock.
3. Pricing & Commission
- Vendors set their own product prices. All prices should be in Ghanaian Cedi (GHS) unless otherwise specified.
- A standard platform commission is applied to each completed sale at the prevailing rate, which is displayed in your vendor dashboard.
- The Platform may adjust commission rates with prior notice to vendors.
- Vendors must not manipulate pricing to avoid platform commission or engage in off-platform transaction solicitation.
- Any promotional discounts or coupon campaigns must be approved by the Platform in advance.
4. Fulfilment, Logistics & Delivery — Hybrid Model
- Two delivery modes: (a) Vendor Self-Delivery — the default for eligible vendors (Premium subscribers approved for self-delivery); (b) Platform-Managed Delivery (Standard Courier) — fulfilled by Wireyo Mall logistics partners (door delivery or pickup station). The mode for each order is shown in the vendor portal and on the invoice.
- Vendor Self-Delivery — your responsibilities: You dispatch at your own cost and risk, ensure proper packaging, and arrange rider transport. At the doorstep the customer inspects the item, then you must verify handover by entering the customer's 4-digit delivery PIN in the vendor portal (the QR code and PIN are shown on the customer's order confirmation and order history). Verification marks the order as Delivered and releases your earnings for that order (platform commission retained by the Platform, balance available for withdrawal).
- Request Platform to deliver for you: Any vendor may request that Wireyo Mall handle delivery for a specific order or all future orders. Contact Support (awesomeentx@gmail.com / 0206994579) to request it. If approved (subject to zone coverage and capacity), the order is reassigned to Platform-Managed Delivery; the Platform collects the prepaid delivery amount at checkout, manages shipping/tracking, and provides tracking updates to the customer. You must have stock ready for pickup by the Platform courier within the agreed SLA (typically next business day).
- Pay on Delivery: Where Pay on Delivery applies, the customer pre-pays only the delivery fee online at checkout; the product amount due is collected at the doorstep after inspection and delivery-code verification. Failure to collect or verify must be reported immediately via Support.
- Fees & liability: Shipping fees and logistics rules are set by the checkout engine. For self-delivery you absorb rider/fuel costs. For platform delivery, Platform sets fees. Delivery liability rests with the party executing delivery until handover is verified. The Platform is not liable for loss/damage/delay on self-delivered orders. Proof of delivery is the QR/PIN scan.
5. Returns, Refunds & Customer Service
- Vendors must strictly honour the Platform Returns & Refund Policy for all products sold through the Platform.
- Refunds for approved returns will be processed directly through the Platform. The vendor bears the financial responsibility for approved refunds, which are calculated on the item value and processed through the Platform.
- Customer inquiries and complaints are handled by the Platform Support Team, which will liaise with the vendor as needed. Vendors must use customer contact details only to fulfil orders and must not contact customers for marketing or dispute resolution outside the Platform process.
- Vendors remain obligated to cooperate with the Platform in good faith to resolve any disputes arising from product quality, description inaccuracies, or fulfillment delays.
- The Platform reserves the right to issue refunds at its sole discretion where a vendor fails to adequately resolve a valid complaint.
6. Payouts & Vendor Earnings
- Vendor earnings are calculated as the order amount minus the platform commission, returned items, and any applicable fees.
- Earnings are recorded as pending when an order is placed and become available for withdrawal once the order is marked as Delivered. Pending and available earnings are shown in your vendor dashboard.
- Payouts are made on your withdrawal request from the vendor dashboard and are typically processed within 2–5 business days. Vendors must have valid payout details (bank or mobile money) configured in their profile.
- The Platform may decline or delay a payout where the account is under review for disputes or policy violations.
- Vendors are responsible for any taxes, levies, or duties applicable to their earnings. The Platform does not provide tax advice.
7. Vendor Code of Conduct
- Vendors must conduct themselves professionally and ethically at all times when dealing with customers, the Platform, and other vendors.
- Vendors must not engage in fraudulent activity, including fake orders, fake reviews, price manipulation, or misrepresentation of products.
- Vendors must not use the Platform customer data for any purpose other than fulfilling orders. Unsolicited marketing to customers is strictly prohibited.
- Vendors must not list products on competing platforms at lower prices if doing so violates this Agreement or any separate pricing arrangement.
- Any attempt to circumvent the Platform commission structure, including direct customer solicitation, will result in immediate account suspension.
8. Suspension & Termination
- The Platform reserves the right to suspend or terminate a vendor account at any time, with or without cause, with reasonable notice where practicable.
- Immediate termination without notice may occur for violations of this Agreement, including fraudulent activity, listing prohibited items, or breach of the code of conduct.
- Upon termination, all pending orders must be fulfilled unless otherwise directed by the Platform.
- Any available balance remains withdrawable through the payouts process, subject to deduction for outstanding liabilities or refunds.
- Vendors may terminate this Agreement at any time by notifying Support and completing all pending orders.
9. Intellectual Property
- Vendors retain all intellectual property rights to their product images, descriptions, and brand materials.
- By listing products on the Platform, vendors grant the Platform a non-exclusive, royalty-free license to display, promote, and distribute their product content for the purpose of facilitating sales.
- Vendors must not use the Platform name, logo, or trademarks without prior written consent.
- Vendors warrant that their product listings do not infringe on any third-party intellectual property rights.
10. Limitation of Liability
- To the maximum extent permitted by Ghanaian law, the Platform shall not be liable for indirect, incidental, or consequential damages arising from the vendor use of the Platform.
- The Platform total liability under this Agreement shall not exceed the total commission paid to the Platform by the vendor in the 12 months preceding the claim.
- The Platform acts as an intermediary and is not responsible for product quality, delivery, or any disputes between vendors and customers, except as expressly provided in this Agreement.
- Vendors agree to indemnify and hold the Platform harmless from any claims, damages, or losses arising from their breach of this Agreement or violation of applicable law.
11. Governing Law & Dispute Resolution
- This Agreement shall be governed by and construed in accordance with the laws of the Republic of Ghana.
- Any disputes arising from this Agreement shall first be resolved through informal negotiation. If the dispute cannot be resolved within 30 days, it shall be referred to mediation in Accra, Ghana.
- If mediation fails, the dispute shall be subject to the exclusive jurisdiction of the courts of Ghana.
- Vendors agree to comply with the Electronic Transactions Act, 2008 (Act 772), the Data Protection Act, 2012 (Act 843), and all other applicable Ghanaian laws.
12. Changes to This Agreement
- The Platform may update this Agreement from time to time. Material changes will be communicated via email and/or a notice on the vendor dashboard at least 14 days before they take effect.
- Continued use of the vendor portal after changes take effect constitutes acceptance of the updated Agreement.
- If you do not agree to the changes, you may terminate this Agreement as outlined in Section 8.
13. Contact Information
For questions about this Agreement, please contact our Vendor Support team:
- Email: awesomeentx@gmail.com
- Phone: 0206994579
- Address: Ghana, Eastern Region, Nsawam
- Vendor Support Hours: Monday – Friday, 8:00 AM – 5:00 PM GMT
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